Conditions
TERMS AND CONDITIONS VACATION PROPERTY VILLA MILANNI
Purpose and size of the holiday property and the property:
Unless otherwise agreed, the holiday property may only be used for holiday purposes. If actions take place that violate the applicable law, public order or good morals, the homeowners have the right to gain access to the holiday home; and, if in their discretion the suspicion is confirmed, they have the right to terminate the rental agreement without notice and to evict the person(s) concerned from the holiday home without notice and without any right to a rent refund. The specified size of the holiday property results from the external dimensions of the base.
Number of people:
The holiday property and the associated property may be occupied by the maximum number of people (which means overnight stays, guests are welcome to receive guests during the day) which is specified on our website and in the contract. This also applies to children regardless of age. If the holiday property or the property is occupied by more than the permitted number of people, or if the tenant sets up tents or caravans on the property of the holiday property, the homeowner may evict all excess people from the holiday property/property without notice. If the tenant does not comply with this request within 12 hours, the contract will be terminated and all persons who are on the property are obliged to leave the holiday property with immediate effect and without further notice. In such a case, the rental price will not be refunded.
Youth groups :
Villa Milanni is mainly rented to families and couples. Youth groups - this means at least 6 people, who are mainly under 25 years old - must be registered as such at the time of booking. The homeowner is entitled to reject a group and to terminate the rental agreement without refund of the rent if the registration as a youth group was not made at the time of booking.
Pets and allergies:
Pets are not allowed. However, the homeowner cannot guarantee that no pets have stayed in the holiday home at any time. The homeowner therefore assumes no responsibility for allergic, eg asthmatic, reactions on the part of the tenant due to the fact that animals have stayed in the holiday home.
Noise:
The tenant can - even in holiday areas - be unexpectedly exposed to noise from construction work, neighbors, traffic or the like. The house owner cannot be held responsible for noise.
Internet:
Internet access is an additional service offered by the homeowner. Given the possible difficulties due to insufficient connectivity in the area where the holiday home is located, as well as fluctuating data volumes and speeds, the homeowners cannot be held responsible for poor connections, antenna overload, cable problems or other problems with the connection or the Data volume. Internet connections may only be used by adults, and Internet use must comply with applicable laws.
Smoking:
Smoking is prohibited indoors at Villa Milanni. However, this does not mean that the holiday home has never been smoked. A fee of EUR 400 will be charged for violating the smoking ban.
Swimming pools, whirlpools or similar facilities:
Since there is a swimming pool, whirlpool or similar facility in the holiday home, the tenant is obliged for safety reasons to follow every instruction from the owner. The use of the pool, the whirlpool or similar facilities is at your own risk. Prolonged use of the pool, hot tub, or similar facility is not recommended. Children under the age of 16 are only allowed in the pool area under the supervision of an adult.
PRICES AND PAYMENTS
All prices are in EUR (Euros) per holiday property per week unless otherwise stated. Any local taxes payable by the renter shall be added to the rental price which is then payable by the renter. The booking is binding immediately, regardless of how the booking is made. If the renter's booking is accepted, the renter will receive a confirmation email with the payment terms.
The rental price is to be paid in two installments according to the provisions below.
Terms of payment:
When booking (conclusion of contract) more than 56 days before arrival:
1st installment (25% of the total rent) Receipt of payment 4 days after receipt of the booking
2nd installment (75% of the total rental amount) Receipt of payment 42 days before the start of the rental period.
When booking 55-42 days before arrival:
The total price (100% of the total rental amount) Payment received 1 day after receipt of the booking
When booking 41-0 days before arrival :
The total price (100% of the total rental amount) payment received immediately after receipt of the booking. In this case, payment must therefore be made immediately by credit card.
Failure to meet the payment deadlines will be considered a breach of the rental agreement and the lessor is entitled to terminate the existing agreement without notice. If possible, you will inform the tenant before the termination. Termination of the contract for this reason does not release the tenant from the obligation to pay the rent.
Payment type:
There is the possibility of direct transfer to the specified account or payment by credit card.
Please refer to your booking documents for the due dates. Without further prior notice, these payment periods are deemed to have been agreed differently.
Prices:
The prices stated on our website are final prices including fixed, obligatory additional costs. There are also consumption-dependent costs on site, such as visitor's tax and the costs of final cleaning. The rental price is the price including consumption of water, electricity, heating oil, gas or similar.
PRICE INCREASE ETC.
In the event of tax increases or the introduction of new taxes, levies or exchange rate fluctuations, the lessor is entitled to increase the rental price proportionately. In the event of price increases in consumption costs or other variable costs, the lessor is entitled to increase the price for the corresponding costs borne by the tenant. If the tenant requests it, the landlord must provide documentation about the price increase. If the currency in the country in which the holiday property is located or the currency in which the holiday property is billed fluctuates compared to the currency used for payment by the tenant, the rent can be paid after booking and before the start of the rental period be increased by the same percentage by which the currency used has increased since the conclusion of the rental agreement. None of this entitles the renter to cancel the booking.
5. NOVASOL SECURITY PACKAGE – INCLUDES CANCELLATION SERVICE – UNEMPLOYMENT AND NEW EMPLOYMENT SERVICE – MONEY BACK ADVANTAGE – BEST PRICE ADVANTAGE When the renter books a holiday property with NOVASOL, he is automatically covered by the security package. With the security package, NOVASOL offers the tenant the best possible security. The following applies to the cancellation service: 5.1.1 The service comes into effect if the tenant's stay in the rented holiday property becomes impossible or significantly more difficult - namely: a. through death, acute illness, hospitalization or bed rest prescribed by a doctor of one of the persons specified in the contract or their spouses, children, parents, siblings, grandparents, grandchildren, children-in-law and parents-in-law. Acute illness is defined as a new illness (after the time of booking), a reasonable suspicion of a serious new illness or an unexpected worsening of an existing or chronic illness. b. by significant damage due to fire or burglary in the tenant's private residence or fire, burglary or strike in the tenant's own company immediately before the stay. 5.1.2 The condition for the cancellation service is: a. that the lessee informs NOVASOL in writing within 24 hours of the onset of the illness and that NOVASOL is informed in writing of the cancellation no later than 12 noon on the day of arrival noted in the contract. b. that NOVASOL receives, within 3 days (72 hours) of notification to NOVASOL, proof of the event entitling it to withdraw, ie a medical certificate, death certificate or police report. The renter pays the costs for issuing the proof. 5.1.3 The service takes effect from the day of booking until you move into the holiday property. Cover no longer exists from the start of the rental period and also not in the event of early departure due to the aforementioned events. 5.1.4 If the claim is successful, the full rental price will be refunded less a processing fee of EUR 75.00. 5.1.5 Other costs that may arise in connection with the eligible event are not covered and will not be reimbursed by NOVASOL. The renter is advised to contact his travel agent or insurance company for possible insurance. Any questions regarding the cancellation service should be addressed to NOVASOL. 5.1.6 The cancellation service cannot be used in cases of force majeure and/or extraordinary/unusual events or circumstances. The following applies to the unemployment and re-employment service: 5.2.1 A condition for the service to be eligible is: a. that the tenant is unemployed through no fault of his own or b. that the tenant has no opportunity to take the holiday at the ordered period due to a new appointment with a new employer. 5.2.2 The service in the case of unemployment and new employment applies exclusively if NOVASOL receives documentation about the event that entitles to claims according to 5.2.1 a and b no later than 8 days after the occurrence of the event and no later than 8 days before the start of the rental period. 5.2.3 If the service can be used in the event of unemployment and new employment, the tenant can choose between: a. free transfer of the rental card to a third party or b. Cancellation of the booking and refund of the full rental price, but against payment of a processing fee of EUR 75.00. 5.2.4 In the event that the homeowner is unable to make the holiday property available as agreed due to insolvency, the NOVASOL security package will automatically come into effect, since NOVASOL undertakes in these cases to provide the tenant with another holiday property as far as possible To make available. 5.2.5 If the replacement object that is made available is cheaper, the lessee will be reimbursed the difference in the rental price. 5.2.6 The unemployment and re-employment service will not apply in the event of force majeure and/or extraordinary/unusual events or circumstances. The following applies to the Cash Back Offer: 5.3.1 The Cash Back Offer applies to Holiday Properties with an indoor swimming pool only. A refund will only be made if the pool property is affected by significant defects that cannot be remedied immediately. This means that the use of the holiday home is significantly restricted, eg the swimming pool cannot be used or the heating system in the holiday home is out of order. 5.3.2 The condition for claiming the money-back benefit is: a. that the tenant complains immediately and during the stay, b. that NOVASOL has not repaired the damage within 24 hours after the tenant's complaint and c. that these are circumstances that were not caused by the tenant. 5.3.3 The money-back benefit covers the period from receipt of the complaint by NOVASOL until you move out. 5.3.4 If the money-back benefit occurs, the renter can choose between: a. Leaving the holiday property and reimbursement of the proportionate rent until you move out, or b. Obtaining a replacement property. If the replacement object that is made available is cheaper, the lessee will be reimbursed the difference in the rental price; the difference will be calculated proportionately for the remainder of the rental period. 5.3.5. If the money-back benefit applies, the tenant does not have to pay for the final cleaning when moving out of the original holiday home. 5.3.6 The money-back benefit does not apply in the event of force majeure. The following applies to the best price advantage: 5.4.1 The best price advantage applies if the reserved holiday property is booked in the same period and under the same conditions but at a lower price in the same currency and via an internet portal in the home country of the tenant can be booked. 5.4.2 If the Best Price benefit applies, the renter will be refunded the difference in price. 5.4.3 The best price advantage does not apply if the price difference results from tax or duty increases or exchange rate fluctuations. 6. CANCELLATION/CHANGES 6.1. A cancellation can only be made in writing and is only valid after it has been received by NOVASOL. 6.2. If a booking is canceled without this being due to events that are covered by the NOVASOL security package in accordance with point 5, the following cancellation fees apply: 6.2.1 If it is a holiday property for more than 14 people: a. from the booking date and up to 70 days before the start of the rental period 25% of the total rental amount b. from 69 days before the start of the rental period 80% of the total rental amount. 6.2.2 For other holiday properties: a. from the day of booking and up to 60 days before the start of the rental period 20% of the total rental amount (in any case at least EUR 75.00) b. from 59 to 36 days before the start of the rental period, 50% of the total rental amount (in any case at least EUR 75.00) c. From 35 days before the start of the rental period, 80% of the total rental amount (in any case at least EUR 75.00). If NOVASOL does not receive a written cancellation, 100% of the total rental amount will be forfeited, even if the rented holiday property is not occupied. However, you are free to prove that the damage we suffered as a result was less or not incurred at all. 6.3 If the holiday property is rented to someone else and at the original price, the aforementioned fees can be reduced to a fee of 25% of the total rental price, but at least to EUR 75.00. If the holiday property cannot be re-rented or if the holiday property is not re-rented at the original price, the fees specified under item 6.2 apply. 6.4. A new day is counted from 12:00 a.m. onwards for the periods specified under Points 6.2.1 and 6.2.2. 6.5 If the tenant can use another tenant in his place for the same period and at the same price, NOVASOL will accept a change of name for a fee of EUR 75.00. Notification of this must be in writing. The fee does not apply if the circumstance is covered by NOVASOL's security package. 6.6.1 NOVASOL accepts, as far as possible, rebookings up to the 40th day before the start of the rental period for a fee of EUR 75.00. 6.6.2 If a rebooking is later canceled by the lessee in accordance with point 6, the provision applies in its entirety to this cancellation; however, the lessee will not be better off in accordance with point 6.2 than if he had canceled the original contract at the time of the rebooking. 6.6.3 Any rebooking of the original contract from the 40th day before the start of the rental period and thereafter will be considered a cancellation (according to the aforementioned conditions) with subsequent new booking. 7. ENERGY AND WATER Charging electric cars is only permitted if the holiday home is equipped with a charging station. In the holiday properties where the energy consumption is included in the rent, the renter will be charged a fee if he wants to charge an electric car (see symbols in the property description). In the holiday properties where the energy and water consumption is not included in the rent (see symbols in the property description), a pre-determined amount per person will be charged or a water and electricity bill will be handed over when the keys are handed over or this is available a visible place in the holiday property. The meter readings for electricity, heating, gas, etc. must be entered on this immediately after the start of the tenancy. The electricity meter does not show decimals, ie it shows whole kWh. Any red numbers also indicate whole kWh. After the end of the tenancy, the tenant, the homeowner or our service employee reads the meter reading. This reading forms the basis for calculating the consumption. The tenant must pay for the entire energy consumption during the tenancy, even if he has not used the holiday home during the entire rental period. The holiday home will be preheated to around 15 degrees between November 1st and March 31st, provided that the booking is made at least 3 days before arrival. For holiday homes in Denmark, in the period from November 1st to March 31st, the meter readings read by the tenant or homeowner are charged, while in the period from April 1st to October 31st, the meter readings read by NOVASOL are used. Indoor pools that are available during the booked period are heated. This is part of the high standard of these holiday properties. Therefore, extra energy costs (electricity, heating oil, etc.) for heating the swimming pool must be taken into account. The amount varies depending on the season, water temperature and the size of the pool. When you move in, the swimming pool has a temperature of approx. 24 degrees (however, this does not apply to bookings made less than 3 days before arrival). Outdoor swimming pools cannot be expected to be heated and used all year round. For more information, see the Help section of our website. 8. DEPOSIT AND PAYMENT IN PAYMENT FOR CONSUMPTION COSTS At the request of NOVASOL or the homeowner, the conclusion of the rental contract is subject to the payment of a deposit to NOVASOL when paying the rent or the collection of the deposit and/or the payment of consumption costs in cash in certain cases depends on the handing over of the keys. Consumption costs serve to secure the costs of energy consumption, etc. The deposit serves to secure the interests of the homeowner in the event of any damage to the rental property or missing or inadequate final cleaning, while the down payment for the consumption costs only serves as security for the payment of the same. If a deposit is charged, the amount depends, among other things, on the size of the holiday property, the facilities and equipment, the length of the rental period and the purpose for which the rental is made. If the tenant has made agreements directly with the homeowner about renting additional services, such as a motor boat, independently of the rental agreement via NOVASOL, the homeowner can demand an extra deposit from the tenant. The amount of the advance payment for consumption costs and the deposit is specified in the contract and/or on our website. The down payment for the consumption costs and the deposit will be settled no later than 4 weeks after departure from the holiday property. Any damage and missing final cleaning plus a processing fee will be deducted from the deposit before repayment. If the value of the mentioned deductions exceeds the deposit amount or if the consumption costs are higher than the down payment, the remaining amount will be charged to the tenant.
Unless a security deposit or deposit for consumption has been paid, NO VASOL, the homeowner or their representative will send an invoice for damages, missing final cleaning and consumption after the end of the rental period, unless payment is made in cash on departure. If it is a youth group according to point 2.2 or a group of more than 6 people (except families and couples) or a rental period of more than 14 days or rental for a purpose other than holidays, NOVASOL, the home owner or their representative is entitled to charge an increased deposit of EUR 475 times the number of beds available in the holiday home. In addition, payment may be required for one or more cleanings, depending on the length of the rental period. 9. FINAL CLEANING The tenant is obliged to leave the holiday property tidy and thoroughly cleaned. The tenant must pay special attention to the cleaning of the refrigerator, freezer, stove, oven, grill and sanitary facilities. Always leave the house in the condition you would like to find it. The final cleaning can normally be ordered from NOVASOL or the homeowner for a fee. Taking into account the responsibility towards the homeowner, the tenant is not allowed to leave the cleaning to a third party. Costs for missing or insufficient tidying up or missing or insufficient final cleaning will be charged to the tenant. Even if the final cleaning has been ordered, the tenant is obliged to wash the dishes, empty the dishwasher and refrigerator, clean the oven and the outdoor grill and tidy up inside and outside the holiday property before departure. In the case of a youth group booking (according to point 2.2) or if the holiday property is rented for a purpose other than vacation, the homeowner or his representative is entitled to demand payment of a mandatory final cleaning from the tenant. You also have the option of requesting payment for an additional cleaning after 14 days for rental periods longer than 21 days and after each subsequent week. 10. DAMAGES It is the tenant's responsibility to treat the rental property with care and to return it in the same condition in which it was received. The tenant is responsible to the homeowner for damage to the holiday property and/or inventory that occurs during the stay - regardless of whether this was caused by the tenant himself or others who have been given access to the holiday property by the tenant. If the tenant is responsible for minor damage up to EUR 135.00, NOVASOL will assume this up to EUR 135.00 per rental period, provided that the tenant has submitted the damage form, which is available in the holiday property or printed on the back of the consumption form, before leaving the holiday property. under and he has not paid a deposit, in this case NOVASOL will not cover the damage. If the value of the damage exceeds EUR 135.00, NOVASOL will not assume the damage. Damage to the holiday property and/or inventory caused during the stay must be reported to NOVASOL or the homeowner or their representative immediately. Complaints resulting from damage incurred during the rental period are to be asserted within 4 weeks after the end of the rental period, unless the tenant has acted fraudulently, provided the defect has been reported or can be recognized through ordinary care. NOVASOL and/or the homeowner check the holiday property for defects or damage to the holiday property and/or the inventory, as well as any missing or insufficient cleaning, whenever there is a change of tenant. 11. DEFECTS, COMPLAINTS AND CORRECTION OF DEFECTS The holiday property is handed over to the tenant free of defects. If, on arrival, the tenant finds that the holiday home is not cleaned properly and there is damage or defects, it is the responsibility of the tenant to complain immediately, as otherwise the holiday home will be deemed to have been handed over to the tenant free of defects and the tenant will forfeit the right to to claim a defect. Complaints about cleaning must be made immediately. Complaints about damage or defects must be made as quickly as possible, no later than 72 hours after the start of the rental period or the discovery of the defect or damage. Complaints must be addressed to the homeowner, his representative or to the local NOVASOL service office. To contact NOVASOL please visit our website where telephone numbers and opening times are given. In this case, the tenant is obliged to make a note of the name of the clerk at NOVASOL. NOVASOL cannot accept complaints by e-mail during the stay. The tenant is obliged not to contribute to an increase in the damage, defect or error, he is rather obliged to keep the damage for the homeowner and for NOVASOL as low as possible. NOVASOL and/or the homeowner are granted the right to rectify any errors and defects. In the event of a complaint, the lessee is obliged to grant NOVASOL a reasonable period of time to remedy or rectify a defect or damage. Should the tenant leave before the end of the rental period without prior agreement with NOVASOL, this is at his own expense and risk. The tenant thereby loses the right to terminate the contract or risks losing the right to a refund or reasonable discount on the rental price if the tenant makes it impossible for NO VASOL to remedy a defect or to allow NO VASOL to move to a replacement holiday offer object. In the event of a complaint, NOVASOL reserves the right to decide for itself to what extent NOVASOL will accommodate the tenant in a replacement holiday property of the same quality and price level. If a complaint is not satisfactorily resolved from the tenant's point of view during the rental period, it must be sent to NOVASOL in writing for further clarification and no later than 14 days after the end of the rental period. Written complaints should be addressed to: NOVASOL A/S, Attn. H. Customer Service, Hedeager 44, DK-8200 Aarhus N or by email to kundenservice(a)novasol.de. NOVASOL endeavors to fulfill specific requests at all times, but cannot guarantee this. A possible claim for damages is limited to an immediate economic disadvantage suffered. NOVASOL or the homeowner cannot be held responsible for indirect damage (consequential damage) or damage of a non-financial nature (non-material damage). 12. NOVASOL AS INTERMEDIARY The owner of the holiday property is not NOVASOL, but the homeowner. NOVASOL makes the holiday property available to you on behalf of the homeowner and at the homeowner's benefit and risk. Should it become impossible to use the booked holiday property for reasons over which NOVASOL has no influence, NOVASOL may cancel the contract and reimburse all monies already paid. This applies to cases where the homeowner becomes insolvent or has breached the contract in some other way. In this case, however, NOVASOL may, at its own discretion, provide you with an alternative house in the same area at the same price instead. 13. JURISDICTION AND CHOICE OF LAW In the event of a dispute, the case will be referred to the jurisdiction of the area where the holiday home is located. Disputes will be settled in accordance with Danish law applicable between the contracting parties. 14. FORCE MAJEURE AND/OR EXTRAORDINARY EVENTS OR CIRCUMSTANCES 14.1 If NOVASOL and/or the Homeowner due to Force Majeure and/or other extraordinary events including but not limited to natural disasters, environmental disasters, drought, other extraordinary weather conditions, epidemics, pandemics, Quarantine measures, border closures, geographic area closures, food shortages or rationing, traffic conditions, currency trading disruption, strikes or lockouts and regardless of whether it was the Force Majeure and/or other extraordinary events or circumstances foreseeable at the time of booking are prevented or substantially prevented from performing their obligations under this Agreement, then both NOVASOL and the Homeowner shall be entitled to terminate this Agreement. In this case, neither NOVASOL nor the homeowner are liable for non-performance of the contract. In the event of force majeure and/or other extraordinary events or circumstances, NOVASOL is also entitled to be compensated by the tenant for all costs incurred in connection with the termination of the contract, but at least EUR 75, including booking costs. 14.2 Neither NOVASOL nor the homeowner are liable for changed circumstances that are not related to the holiday property. NOVASOL and the homeowner are also not liable for loss of holiday or holiday enjoyment as a result of such circumstances, including but not limited to road works or construction work in the vicinity of the holiday home, power failures, closure of shops, facilities, etc., changed opening times, changes swimming opportunities including no swimming, changed fishing and angling permits and changed weather conditions such as floods, forest fires and drought. 14.3 Neither NOVASOL nor the homeowner are liable for cases of insect infestation in the holiday home or on the property, nor for cases of theft or damage or similar events with regard to the tenant's property. 15. OTHER INFORMATION 15.1 This Agreement is not governed by the right of withdrawal rules. 15.2 If the lessee has concluded a special written agreement with NOVASOL that deviates from the normal terms and conditions in one or more areas, this does not overrule NOVASOL's other terms and conditions. 15.3 The rental of the holiday properties is subject to availability. 15.4 NOVASOL assumes no liability for photographic and printing errors. 15.5 NOVASOL has made all the information on our website as correct as possible. Since these are private holiday properties, changes to the information provided may occur. NOVASOL is not responsible for this. 15.6 Any commercial use, including reprinting or copying, in whole or in part, of Marketing Content on our website or elsewhere is prohibited in accordance with applicable legislation. NOVASOL'S OBLIGATIONS IN CONNECTION WITH DATA PROTECTION: The data controller for the purposes of data protection legislation is NOVASOL A/S, Virumgårdsvej 27, DK-2830 Virum, Denmark. All inquiries about data protection should be sent in writing to the following email address: datainformation(a)novasol.com. Information on why and how we process the personal data you provide in connection with a booking etc. and what your rights are in this regard can be found in our personal data policy. YOUR OBLIGATIONS IN CONNECTION WITH DATA PROTECTION: In connection with your stay you will receive the necessary personal data regarding the homeowner and the holiday home. You must cooperate with NOVASOL to comply with data protection laws. As part of your obligations, you must ensure that personal data is processed with adequate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, and you must ensure that personal data is only used for a necessary period are kept. © Copyright December 2021 NOVASOL is a member of the Danish Holiday Home Association, an arbitration board that deals with complaints from tenants about holiday homes located in Denmark, who have not been able to reach a satisfactory solution with the mediation office. Beyond that, however, NOVASOL does not take part in any dispute settlement procedures before consumer arbitration boards. For more information go to fbnet.dk or to: Ankenævn for Feriehusudlejning Amagertorv 9, 2 DK-1160 Copenhagen K Denmark E-mail: info(a)ankenaevnferiehus.dk